Cisco 642-164 practice exam
642-164 UCCX – IT Certification and Career Paths
Unified Communications Contact Center Express Implementation
Exam Number: 642-164
Associated Certifications: Unified Communications Contact Center Express
Duration: 75 minutes (55-65 questions)
Available Languages: English and Japanese
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
642-164 Exam Description
The 642-164 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification.This Cisco exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/UCCCX deployments. Candidates can prepare for this exam by taking the UCCXD v 1.1 Unified Contact Center Express & Unified IP/IVR Deployment course.
Cisco 642-164 Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam.In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Exam : Cisco 642-164
Title : Unified Communications Contact Center Express.(UCCX)
7. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements
E. Problem alerts for operations personnel
Answer: DE
8. Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page
C. Cluster Setup page
D. Server Setup page
Answer: B
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